Ultimate Pinball Arcade

Refunds and returns

Return and cancellation terms can depend on the product and order. Before placing an order, please contact us to confirm the terms that apply to your specific pinball machine or accessory.

Request help with a purchase

If you need help with an existing order, email us with your order reference, the product name, and a brief description of the issue. Please contact us before arranging a return so we can provide the appropriate instructions.

Refund status

For a refund or order-status question, contact our team. We will review the order details and explain the next steps that apply to your purchase.